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Above all we thank you for your patience, understanding and honesty. If there’s anything you might need, please let us know. Let’s start with the FAQs then, shall we?
Note: All of the timelines below are set on the conservative side, so don’t worry, most of it will be much much faster. Wohooo!
Custom Land is an online and very unique ecommerce store. All products are sold on a limited basis and are made to order. After you buy one of our custom products, we custom print (in the case of shirts, phone cases, mugs and others) or source from our limited stock and suppliers and ship it directly to you.
You'll see a stock bar under each product which will reference how much stock is left in real time, don't take it lightly...we are very fast in restocking and are always on top of our inventory levels, but it isn't unusual that a popular product runs out. So make sure you grab them while it's there cause as much as we'd love to, we won't be able to do much, other than appreciating you while you wait for the amazing product to be available again.
Kindly check your SPAM folder. If it's not there, you might have entered the wrong email or anything weird must have happened...hit us up and we'll fix it in no time.
We take all major credit/debit cards. Visa, Mastercard, American Express and Discover. Sometimes (when they are not annoying us with limitations) we might enable PayPal.
Absolutely. Lamplanet uses SSL, the leading standard for digitally transmitting sensitive data, to encrypt our checkout process. SSL attaches a unique code to your credit card information that prevents third party sites from seeing or accessing it.
Yes! Here at Custom Land your complete satisfaction with your purchase is our top priority. If your products are flawed in any way, we'll reprint/reship it for you, free of charge. Read more about our returns and refund policy here.
We use 100% cotton, high quality material from brands like Gildan, Tultex, and American Apparel for our shirts.
And in regards to the rest of custom products we vet and test them rigorously to make sure that they fulfil all expectations.
Our suppliers are truly the best of the best and we always work with them side by side to ensure that there's not a single decrease in quality ever. Top quality, customer satisfaction and top support is what we strive for daily.
Check our reviews to see what our customers are saying about us and our products.
We are known to do multiple giveaways on social media. Like us on FB, follow us on Twitter, on Pinterest and Instagram to increase your chances ten fold...since we appreciate our most raving fans with exactly that, free products and social contests that you love!
*Since those situations are out of our control they fall out of our shipping policy. You understand that our policies must be clear cause not every customer is as cool and chill out as you are, right? But be assured that we will always support you ALL THE WAY, no matter what. Just in case you’re wondering if we are some emotionless policy blinded corporation, cause we are not.
Please keep all this in mind when receiving deliveries. And again, please be understanding and cool with us as we are with you. Let’s make this a great experience for all of us!
If you have any other questions, please contact us here and we will do our super-best to help you out.
To Your Custom Satisfaction,
Custom Land Support