FREE SHIPPING WORLDWIDE On All Products!

Above all we thank you for your patience, understanding and honesty. If there’s anything you might need, please let us know. Let’s start with the FAQs then, shall we?

Note: All of the timelines below are set on the conservative side, so don’t worry, most of it will be much much faster. Wohooo!

HOW DOES CUSTOM LAND WORK?

Custom Land is an online and very unique ecommerce store. All products are sold on a limited basis and are made to order. After you buy one of our custom products, we custom print (in the case of shirts, phone cases, mugs and others) or source from our limited stock and suppliers and ship it directly to you.

You'll see a stock bar under each product which will reference how much stock is left in real time, don't take it lightly...we are very fast in restocking and are always on top of our inventory levels, but it isn't unusual that a popular product runs out. So make sure you grab them while it's there cause as much as we'd love to, we won't be able to do much, other than appreciating you while you wait for the amazing product to be available again. 

I PLACED AN ORDER BUT DIDN'T GET ANY ORDER CONFIRMATION EMAIL?

Kindly check your SPAM folder. If it's not there, you might have entered the wrong email or anything weird must have happened...hit us up and we'll fix it in no time.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We take all major credit/debit cards. Visa, Mastercard, American Express and Discover. Sometimes (when they are not annoying us with limitations) we might enable PayPal.

IS MY CREDIT CARD INFORMATION SECURE?

Absolutely. Lamplanet uses SSL, the leading standard for digitally transmitting sensitive data, to encrypt our checkout process. SSL attaches a unique code to your credit card information that prevents third party sites from seeing or accessing it.

DO YOU HAVE A QUALITY/REFUND GUARANTEE?

Yes! Here at Custom Land your complete satisfaction with your purchase is our top priority. If your products are flawed in any way, we'll reprint/reship it for you, free of charge. Read more about our returns and refund policy here.

WHAT KIND OF QUALITY DOES CUSTOM LAND OFFER?

We use 100% cotton, high quality material from brands like Gildan, Tultex, and American Apparel for our shirts.

And in regards to the rest of custom products we vet and test them rigorously to make sure that they fulfil all expectations. 

Our suppliers are truly the best of the best and we always work with them side by side to ensure that there's not a single decrease in quality ever. Top quality, customer satisfaction and top support is what we strive for daily.

Check our reviews to see what our customers are saying about us and our products.

I LOVE YOUR PRODUCTS BUT RIGHT NOW I CAN'T AFFORD IT. HOW CAN I GET IT FOR FREE?

We are known to do multiple giveaways on social media. Like us on FB, follow us on Twitter, on Pinterest and Instagram to increase your chances ten fold...since we appreciate our most raving fans with exactly that, free products and social contests that you love!

WHEN WILL YOU FULFIL MY ITEMS?

  • Fulfilment is not the same as shipping. Fulfilment refers to the period for processing orders from available stock and/or by manufacturing them depending on the product type as explained in next points.  
  • All items are subject to the fulfillment process before they are shipped. 
  • The date and time of fulfillment are clearly defined by the timer shown on the product page.
  • The fulfillment period varies depending on the product type.
  • As of now, all Custom Land products have a fulfillment period of 1 day after the timer is over (allow until Monday if timer is over on a weekend).
  • Any products with different fulfillment periods will be listed here - None as of now.

WHEN WILL YOU SHIP MY ITEMS?

  • All items are shipped right after the fulfillment period is over.
  • We will notify you by email when your items have been shipped (email will say: Shipping confirmation for order [number here]).

WHAT ABOUT TRACKING NUMBERS?

  • Shipping happens quite fast as you can see, but due to the inconsistent carrier processing times, please allow up to 7 days after purchase for tracking info to be sent to you and an additional 72 hours for the tracking link to display tracking information.
  • If after that time, for some rare reason it was not sent, please let us know and we’ll send it over (email [email protected]).

WHEN WILL I RECEIVE MY ITEMS?

  • Allow up to 4 weeks delivery time as they may be shipping from our partner manufacturers in other countries.
  • The above-mentioned timelines may be a little longer for international delivery. Please allow 2 additional weeks to be on the safe side.
  • In rare occasions these estimates might be a little longer due to shipping carrier* delays or customs retention*. 

*Since those situations are out of our control they fall out of our shipping policy. You understand that our policies must be clear cause not every customer is as cool and chill out as you are, right? But be assured that we will always support you ALL THE WAY, no matter what. Just in case you’re wondering if we are some emotionless policy blinded corporation, cause we are not.

WHERE ARE MY ITEMS COMING FROM?

  • Although our main fulfillment house is located in USA, some of our products are located in other countries since our partner manufacturers are all over the world: Australia, Germany, United Kingdom and China among others.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

  • For logistical reasons, items in the same purchase will sometimes be sent in separate packages and arrive on different dates, even if purchased under the same order.

WHAT ABOUT REFUNDS AND CANCELLATIONS?

  • Orders can be modified or canceled within 24 hours of purchase.
  • Please be advised that once your item has been shipped, your order cannot be modified or canceled.
  • You are protected by our “Total Satisfaction and 100% Money Back Guarantee” for a full 60 days period after your purchase (this applies to product quality, shipping delays beyond our policy and anything else we might think is reasonably acceptable to make you very very happy!).
  • Errors made by customers when providing shipping details on their order(s) and missed parcel deliveries are excluded from the refunds policy, but be assured we’ll find a solution together to make it right for you in case it happens, cause we live hectic lives and nobody is perfect, right?


Please keep all this in mind when receiving deliveries. And again, please be understanding and cool with us as we are with you. Let’s make this a great experience for all of us!

If you have any other questions, please contact us here and we will do our super-best to help you out.

To Your Custom Satisfaction, 
Custom Land Support